Payment & Refund Policy
Information and important policies for using Athave AI.
What is purchased
Starter, Top-up and custom amount purchases add prepaid image-generation limits to your account. They are currently one-time purchases, not recurring subscriptions, so there is no subscription renewal to cancel.
Failed or pending payments
If a transaction fails or is pending, image limits are not granted until successful gateway verification. If money is debited but the payment is not captured or confirmed, the bank/payment provider may automatically reverse it. Contact us with a payment reference if it remains unresolved.
Refund requests
If you believe a payment was duplicated, incorrectly charged or the purchased service could not be provided, please contact support with the payment reference and date. Refund requests will be reviewed in line with applicable Indian consumer law and the facts of the transaction. Approval is not automatic, particularly for image limits already consumed.
Refund method
When a refund is approved, it is initiated through the original eligible payment channel. Processing times are set by the payment provider and issuing bank, and may vary.
How to ask for help
Use the Contact page and include your payment ID/order ID, amount, date and the phone number associated with your account. Never send OTP codes, passwords or full card numbers.